Privacy Policy

Last updated: 11 August 2026

Who we are

5 Star Home Cleaning is a trading name of M & G Contract Services (“we”, “us”, “our”). We provide domestic cleaning services across Bayside, Glen Eira, Kingston, Port Phillip and surrounding suburbs in Melbourne, Victoria. Our website is fivestarhomecleaning.com.au.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What information we collect

We only collect information that we need in order to quote for and deliver our cleaning services. This may include:

• Your name
• Your email address and phone number
• Your suburb and, once you become a customer, your service address
• Details about your property and the services you’re interested in
• Any additional information you choose to include in an enquiry or message

When you visit our website, our hosting and caching software may also record standard technical information such as your IP address, browser type and the pages you viewed. This is used to keep the site running properly and securely.

How we collect it

We collect personal information directly from you — when you complete the quote form on our website, email us, phone us, or speak with us about a booking.

How we use your information

We use your personal information to:

• Prepare and send you a quote
• Arrange, schedule and carry out cleaning services
• Contact you about your booking
• Issue invoices and manage payments
• Respond to your questions, feedback or complaints
• Keep our own business records

We do not sell your personal information, and we do not use it for marketing purposes unless you have asked us to.

Who we share it with

We do not disclose your personal information to third parties except where it is necessary to run our business or where we are required to by law. This may include:

• Our cleaning team members, who need your address and job details to carry out the service
• Service providers who support our business, such as our website host, email provider and accounting software
• Law enforcement or government bodies, where required by law

How we store and protect it

Enquiries submitted through our website are stored in our website’s database and are also emailed to us. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure, including restricting who can access our systems.

No method of transmitting or storing information is completely secure, so while we take security seriously, we cannot guarantee absolute security.

How long we keep it

We keep your personal information only as long as we need it for the purposes described above, or as required for tax and business record-keeping obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it.

Cookies

Our website uses cookies to help pages load quickly and to keep the site working correctly. You can set your browser to refuse cookies, though some parts of the site may not function as intended if you do.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it if it’s wrong, or ask us to delete it. Contact us at the address below and we’ll respond within a reasonable time. We may need to verify your identity before acting on your request.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to put it right. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.

Contact us

For any privacy questions or requests, email us at contact@fivestarhomecleaning.com.au.